Terms and Conditions for Alona DT 5

Welcome to Alona DT 5, accessible at alonadt5.win. These Terms and Conditions ("Terms") set out the rules that apply to your use of the Alona DT 5 platform, including the Game Lobby, Sports Betting section, Fish Games, Promotions, VIP Programme and all other services made available through the website and mobile app.

By registering an account, accessing the platform or placing any wager, you confirm that you have read, understood and agreed to these Terms in full. If any part of these Terms is not acceptable to you, please do not register or continue using the platform.

These Terms apply to all registered users of Alona DT 5. They should be read alongside our Privacy Policy and Responsible Gaming page, both of which form part of the overall agreement between you and the platform.

To register and use Alona DT 5, you must meet the following eligibility criteria at all times:

• You must be at least 18 years of age. Alona DT 5 does not permit persons under the age of 18 to register, access or use any part of the platform under any circumstances.
• You must be registering as an individual acting on your own behalf. Corporate, shared or anonymous accounts are not permitted.
• You must not be a current employee, contractor or immediate family member of an Alona DT 5 employee or associated partner studio.
• You must be registering and playing voluntarily and not under any form of compulsion or duress.

By creating an account you confirm that all of the above apply to you. Alona DT 5 reserves the right to request identity verification documents at any stage to confirm eligibility. Accounts found to be held by ineligible users will be closed and any balance handled in accordance with the relevant section of these Terms.

Each person may hold only one registered account on the Alona DT 5 platform. Duplicate accounts — whether created intentionally or accidentally — are not permitted and may result in suspension or permanent closure of all associated accounts.

When registering, you are required to provide accurate and truthful information including your full name and contact details. Providing false or misleading information constitutes a breach of these Terms.

You are solely responsible for maintaining the confidentiality of your login credentials. Do not share your username or password with anyone. If you believe your account has been accessed by an unauthorised party, contact support immediately and change your password.

Alona DT 5 will never contact you to request your password, PIN or full payment card details via email, chat or any other channel. Any communication claiming to be from Alona DT 5 that requests this information should be treated as suspicious.

• Keep your registered email address and contact details up to date.
• Do not allow any third party to access or operate your account on your behalf.
• Log out after each session, especially on shared or public devices.
• Contact support immediately if you notice any unrecognised activity on your account.

All deposits at Alona DT 5 are processed in Pakistani Rupees (PKR). The platform supports deposits via JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and other supported mobile wallets. The full list of available deposit methods is displayed in your account cashier.

Deposits must be made using a payment method registered in your own name. Alona DT 5 does not accept deposits from third-party payment accounts. Any deposit found to have originated from a payment account not belonging to the registered user may be reversed and the account suspended pending investigation.

Minimum and maximum deposit limits apply per transaction and per payment method. These are displayed at the cashier before you confirm a deposit. JazzCash and Easypaisa deposits are typically processed instantly and credited to your account balance in real time.

Withdrawal requests at Alona DT 5 are processed in PKR to your registered payment method. Withdrawals will only be processed to a payment account held in the same name as your registered Alona DT 5 account. Requests to withdraw to third-party accounts will not be processed.

Before a withdrawal is processed, Alona DT 5 may request identity verification documents including a copy of a valid national identity document and proof of your registered payment method. This is a standard part of responsible financial operation and is required to protect account holders from fraud.

Withdrawal processing times vary depending on the method selected:

• JazzCash / Easypaisa: Typically processed within a few hours of approval for verified accounts.
• Raast: Usually processed the same day or within one business day.
• Bank Transfer: Typically one to three business days depending on the receiving bank.

Withdrawals are subject to any outstanding wagering requirements on active bonuses. If a bonus is active on your account, you must complete the wagering requirement before the associated funds become withdrawable. Withdrawable and non-withdrawable balance components are clearly shown in your account dashboard.

Alona DT 5 reserves the right to carry out enhanced verification checks before processing any withdrawal above certain thresholds. This is in place to protect all account holders and maintain platform integrity.

Alona DT 5 offers a range of promotions for new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers and sports betting promotions tied to major cricket events such as PSL and international series. All active promotions are listed on the Promotions page.

The following general rules apply to all bonuses and promotions at Alona DT 5 unless the specific promotion terms state otherwise:

• Each promotion is available once per registered account, per household and per device unless specifically stated as a recurring offer.
• Bonuses must be claimed within the timeframe stated in the individual promotion terms. Expired bonuses cannot be reinstated.
• Wagering requirements must be met in full before bonus-derived winnings can be withdrawn. The applicable wagering multiplier is stated on the individual promotion page.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live casino tables and sports bets may contribute a lower percentage. Contribution rates are stated in the individual bonus terms.
• Alona DT 5 reserves the right to amend, suspend or withdraw any promotion at any time. Where a promotion is withdrawn while a player is actively working through wagering requirements, reasonable notice will be given.
• Attempting to abuse bonus offers — including through the use of multiple accounts, coordinated betting patterns or exploiting technical errors — will result in bonus removal and may lead to account suspension.

The Alona DT 5 Game Lobby features titles from established software providers across multiple categories including Slots, Live Casino, Table Games, Fish Games, Instant Win and Jackpots. All games in the lobby use certified Random Number Generator (RNG) systems from their respective studios. Return to Player (RTP) information is available within each game where the provider makes this data accessible.

Sports betting at Alona DT 5 covers cricket — including PSL, T20 internationals, bilateral series and major tournaments — as well as Football and Esports. Pre-match and live in-play markets are available for eligible events. Bet settlement follows the official result of the relevant governing body for each sport.

The following rules apply across all games and sports betting activity:

• All bets and wagers are final once confirmed. Bets cannot be cancelled or amended after placement except where the platform explicitly offers a cash-out or edit function for a specific market.
• In the event of a technical fault or system error during a game or sports event, Alona DT 5 reserves the right to void affected bets and return stakes to the player's account balance.
• Alona DT 5 reserves the right to limit stake amounts, restrict markets or close betting accounts that show patterns indicative of abuse or exploitation of platform pricing errors.
• Live casino games are streamed from certified studio environments. Disconnection during a live game session will be handled in accordance with the relevant game provider's disconnection policy, which is accessible within the game interface.
• Fish games involve real-money wagering. Payouts depend on in-game outcomes using certified RNG systems. Results are final once the game round is complete.

Alona DT 5 is committed to promoting responsible gaming. Online gaming is intended to be an enjoyable form of entertainment for adults. It should not be used as a way to generate income, recover financial losses or escape personal difficulties.

We provide the following tools to help you manage your gaming activity:

• Deposit Limits: Set a daily, weekly or monthly cap on how much you can deposit. Limits take effect immediately when set and can only be increased after a cooling-off period.
• Session Time Reminders: Set reminders to alert you after a certain amount of time spent on the platform in a single session.
• Self-Exclusion: Take a break from the platform for a set period or permanently close your account if you feel gaming is negatively affecting you.

If you are concerned about your gaming habits or those of someone close to you, please visit our Responsible Gaming page for practical guidance on setting limits, identifying warning signs and taking a break when needed.

The following activities are strictly prohibited on the Alona DT 5 platform. Engaging in any of these may result in immediate account suspension, forfeiture of balance and permanent closure:

• Registering more than one account under any name, email address or payment method.
• Using software, bots, scripts or any automated tool to interact with games or place bets.
• Exploiting software bugs, glitches or pricing errors in the sportsbook for financial gain.
• Colluding with other players in any game or betting market to manipulate outcomes.
• Depositing funds derived from fraudulent, stolen or unauthorised payment methods.
• Abusing customer support staff through offensive, threatening or harassing communication.
• Attempting to circumvent self-exclusion, deposit limits or other responsible gaming restrictions.
• Sharing account access with any third party including family members.

Alona DT 5 uses automated monitoring tools and manual review processes to detect prohibited conduct. Where prohibited conduct is identified, we reserve the right to close the account, withhold any outstanding balance pending investigation and report the matter to relevant parties where appropriate.

Alona DT 5 reserves the right to suspend or close any account at any time for the following reasons:

• Breach of any of these Terms and Conditions.
• Provision of false or unverifiable identity or payment information.
• Failure to complete identity verification within the required timeframe.
• Detection of prohibited conduct as described in Section 9.
• Suspected fraudulent activity or money laundering.
• At the user's own request via the self-exclusion or account closure process.

Where an account is closed due to a breach of these Terms, any bonus balance will be forfeited. Real-money balance that was deposited and not involved in the breach may be returned following investigation, at the discretion of Alona DT 5.

If you wish to close your account voluntarily, you can do so by contacting our support team. We will process your request and, where applicable, assist you in withdrawing any eligible remaining balance before closure.

Alona DT 5 provides the platform on an "as available" basis. While we work to maintain consistent uptime and game availability, we do not guarantee that the platform will be available at all times without interruption. Scheduled maintenance windows will be communicated in advance where possible.

To the fullest extent permitted, Alona DT 5 shall not be liable for:

• Financial losses arising from participation in any game, sport or promotion on the platform.
• Loss of data or account access resulting from a failure to maintain secure login credentials.
• Technical issues beyond our reasonable control including internet outages, device failures or third-party payment processor delays.
• Any indirect, incidental or consequential loss arising from your use of the platform.

Nothing in these Terms limits liability for fraud, gross negligence or any matter that cannot be excluded under applicable law. If you experience a technical issue that you believe affected the outcome of a game or bet, please contact support with details of the session and we will investigate.

Alona DT 5 collects and processes personal data in connection with your account registration, identity verification and use of the platform. The full details of what data we collect, how we use it and your rights in relation to it are set out in our Privacy Policy.

By registering an account, you confirm that you have read and accepted our Privacy Policy. Key points include:

• Your personal and payment information is stored securely and used only for the purposes described in the Privacy Policy.
• We do not sell your personal data to third parties for marketing purposes.
• Identity verification documents are handled securely and retained only for as long as required.
• You may request a copy of the data we hold about you at any time by contacting support.

Alona DT 5 may update these Terms from time to time to reflect changes to the platform, its services or applicable rules. When material changes are made, we will notify registered users via their registered email address or via an in-platform notification before the changes take effect.

Your continued use of the Alona DT 5 platform after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the platform and request account closure.

The date at the top of this page reflects when these Terms were most recently updated. We recommend reviewing this page periodically to stay informed of any changes.

If you have any questions about these Terms and Conditions, your account or any aspect of the Alona DT 5 platform, our support team is available around the clock. You can reach us through the following:

• Email: [email protected] (displayed as text — not a clickable link)
• Live Chat: Available directly within your account dashboard after logging in.
• FAQ: Visit our FAQ page for answers to the most commonly asked questions about accounts, payments and bonuses.

When contacting support regarding a specific transaction or account issue, please have your registered account details ready and, where relevant, the date and approximate time of the issue you are reporting. This helps us resolve queries more quickly.