Privacy Policy for Alona DT 5 Players

Welcome to the Alona DT 5 Privacy Policy. This document explains how Alona DT 5, operating at alonadt5.win, collects, processes, stores and protects the personal information of users who register and use our platform.

When you create an account at Alona DT 5, make a deposit in PKR, place a wager on cricket, PSL, slots or any other game in our lobby, or contact our support team, you are sharing information with us. This policy is here to tell you exactly what we do with that information, why we need it and how we keep it safe.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming page. Together they form the complete agreement between you and Alona DT 5.

By registering at alonadt5.win, you confirm that you have read and understood this Privacy Policy and that you agree to the processing of your personal data as described here. If you do not agree, please do not register or continue using the platform.

Alona DT 5 collects several categories of personal data from registered players. The specific data collected depends on how you use the platform and what stage of verification your account is at.

We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs or political opinions. Identity documents submitted for KYC are processed securely and handled with heightened care.

Alona DT 5 collects personal data through several channels during your normal use of the platform:

• Account Registration: When you fill in the registration form at alonadt5.win, you directly provide your name, contact details and date of birth.
• Identity Verification: When you submit documents to complete KYC verification before a withdrawal, those documents are collected through the secure upload process in your account.
• Deposits and Withdrawals: When you process a PKR transaction via JazzCash, Easypaisa, Raast or Bank Transfer, relevant payment account details are collected to complete the transaction.
• Platform Activity: Your betting activity, game sessions, bonus usage and login timestamps are automatically recorded as part of normal platform operation.
• Device and Browser Data: Technical information including your IP address, device type and browser version is collected automatically when you access alonadt5.win. This is standard across all websites and helps us detect unusual login activity.
• Support Interactions: When you contact the Alona DT 5 support team via live chat or email, a record of that conversation is kept to help resolve your issue and for quality purposes.
• Cookies: Essential and analytics cookies collect certain usage data while you browse the platform. See Section 7 for full details on our cookie usage.

Alona DT 5 uses the personal data collected from players for the following purposes:

• Account Management: To create and maintain your registered account, verify your identity and ensure only authorised access to your balance and transaction history.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods accurately and securely.
• Identity Verification (KYC): To confirm that you meet the age requirement of 18 years or above and that your account information matches your submitted identity documents before processing withdrawal requests.
• Platform Security and Fraud Prevention: To monitor for suspicious login activity, detect duplicate accounts, prevent bonus abuse and protect all players on the platform from fraudulent behaviour.
• Responsible Gaming: To monitor betting patterns and account activity in support of responsible gaming commitments, including flagging accounts that may benefit from the self-exclusion or deposit limit tools described on our Responsible Gaming page.
• Customer Support: To respond to your queries, resolve disputes and improve the quality of support provided through our chat and email channels.
• Platform Improvement: Aggregated and anonymised usage data helps us understand how players use the Game Lobby, Sports Betting section, Fish Games and other features so we can improve the experience.
• Promotions and Bonuses: To administer promotional offers, verify eligibility and ensure that bonus terms are being applied correctly to your account.
• Legal and Compliance Obligations: To fulfil any record-keeping, reporting or verification obligations that apply to the operation of the platform.

Alona DT 5 does not sell, rent or trade your personal information to third parties for their own marketing purposes. We share data with outside parties only in the following limited circumstances:

• Payment Processors: JazzCash, Easypaisa, Raast, bank networks and other payment partners receive the minimum data necessary to process your PKR deposit or withdrawal. These providers operate under their own privacy and security standards.
• Identity Verification Services: Where third-party KYC tools are used to assist in verifying identity documents, data is shared only for that specific verification purpose and is not retained by the verification provider beyond what is required.
• Game Software Providers: Game studios whose titles appear in the Alona DT 5 Game Lobby may receive a session token or anonymised player identifier to operate their games within our platform. Full personal details are not shared with game studios.
• Technology and Hosting Partners: Cloud hosting and platform infrastructure providers process data on our behalf as part of running the platform. These providers are bound by data processing agreements and may not use your data for their own purposes.
• Legal Requirements: Where required by applicable law or in response to a lawful request, Alona DT 5 may disclose account or transaction information to relevant authorities. We will notify you of such requests where we are legally permitted to do so.

All third parties who receive data from Alona DT 5 are required to handle it securely and use it only for the stated purpose. We do not allow third-party partners to use your data for their own marketing or analytics without your explicit consent.

All financial transactions at Alona DT 5 are processed in Pakistani Rupees (PKR). When you deposit or withdraw using JazzCash, Easypaisa, Raast or Bank Transfer, we collect only the payment account details necessary to complete that specific transaction.

Alona DT 5 does not store full debit or credit card numbers on our own servers. Card transactions are handled through certified payment gateway partners who manage card data under their own PCI-DSS compliant security environment.

Payment account details — such as your JazzCash mobile number or bank account number — are retained on your account profile to facilitate future withdrawals and to confirm that withdrawal requests are made to an account held in your own name. This is required under our withdrawal security policy.

Alona DT 5 uses cookies — small text files stored on your device — to support the operation of the platform and improve your experience. We use the following categories of cookies:

• Essential Cookies: These are required for the platform to function. They keep you logged into your session, remember your preferences and ensure that the Game Lobby and Sports Betting section load correctly. These cookies cannot be disabled without affecting how the site works.
• Analytics Cookies: These help us understand how players navigate the platform — which pages are visited most, how long sessions last and where players encounter issues. Data collected through analytics cookies is aggregated and does not identify individual users.
• Security Cookies: Used to detect suspicious activity, prevent cross-site request forgery and protect your account from unauthorised access attempts during your session.

Alona DT 5 does not use third-party advertising cookies or tracking pixels that share your behaviour with external ad networks. You can manage or clear cookies through your browser settings at any time. Note that disabling essential cookies may prevent certain platform features from working correctly.

Alona DT 5 retains your personal data for as long as your account remains active and for a reasonable period after account closure, as required to fulfil the purposes described in this Privacy Policy.

• Active Accounts: All account data including registration details, transaction history and KYC documents is retained for the lifetime of your active account.
• Closed Accounts: Following voluntary account closure or platform-initiated closure, core account and transaction records are retained for a minimum period to meet record-keeping obligations. After that period, data is securely deleted or anonymised.
• Identity Documents: KYC documents are retained only for as long as required for verification and compliance purposes. Once they are no longer required, they are securely deleted from our systems.
• Support Records: Chat transcripts and email records are retained for a standard period to assist with ongoing queries and quality reviews, after which they are deleted.

If you wish to enquire about the specific retention period for a particular category of your data, please contact our support team.

Alona DT 5 takes the security of your personal data seriously and applies technical and organisational measures appropriate to the nature of the data held. These include:

• Encryption of data in transit between your browser or app and our servers using SSL/TLS protocols.
• Restricted internal access to personal data on a need-to-know basis only.
• Regular security reviews of platform infrastructure and third-party integrations.
• Automated monitoring for unusual login patterns, duplicate account activity and suspicious transaction behaviour.
• Secure handling and storage of KYC documents submitted during the identity verification process.

While Alona DT 5 applies robust security measures, no online platform can guarantee absolute security against all potential threats. You also play a role in keeping your account secure by using a strong, unique password, not sharing your credentials and logging out after each session — particularly on shared or public devices.

As a registered player at Alona DT 5, you have the following rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data held against your account at any time by contacting our support team.
• Right to Correction: If any of your registered personal information is inaccurate or out of date, you can request a correction. Some details can be updated directly within your account settings.
• Right to Deletion: You can request deletion of your personal data. Note that some data must be retained for a defined period following account closure to meet our record-keeping obligations. We will advise you of what can and cannot be deleted at the time of your request.
• Right to Restriction: In certain circumstances you can request that we restrict the processing of your data while a query or dispute is being resolved.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before withdrawal.

To exercise any of the above rights, contact our support team via the live chat in your account dashboard or by emailing [email protected]. We aim to respond to all data rights requests within a reasonable timeframe. We may ask you to verify your identity before processing a request to protect account security.

Alona DT 5 is strictly an adult platform. Registration is only open to individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that an account has been registered by or on behalf of a minor, that account will be immediately suspended and the matter will be investigated. Any balance associated with such an account will be handled in accordance with our Terms and Conditions.

If you believe that a minor may have registered at alonadt5.win using your details or a false date of birth, please contact our support team immediately so we can take appropriate action.

Alona DT 5 may update this Privacy Policy from time to time as the platform evolves or as legal and operational requirements change. When we make material changes to this policy, we will notify registered players via their registered email address before those changes take effect.

The date at the top of this page shows when the policy was last reviewed. We recommend checking this page periodically to stay informed about how your data is being handled.

Your continued use of the Alona DT 5 platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and request account closure through our support team.

If you have questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information is being handled at Alona DT 5, please get in touch with our support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available inside your account dashboard after logging in at alonadt5.win
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments and data.

We will do our best to respond to all privacy-related enquiries promptly. Where a request requires identity verification before we can act, we will let you know what information we need from you.